Terms of Service
Last updated: September 28, 2026
These terms apply to merchants who install Zoho CRM Sync ("the app"), provided by Digital Executive Partner (digitalexecutivepartner.app, "we"). By installing the app you agree to them.
1. The service
The app copies customers, products, inventory and orders from your Shopify store to the Zoho CRM account you connect. You choose what to sync in the app settings.
2. Your responsibilities
- You must have the right to process your customers' personal data and to send it to your Zoho CRM account, and you must have a lawful basis and any consents required where you operate.
- You are responsible for your Zoho CRM account, its users and what you do with the data there.
- You will not use the app for unlawful purposes or to send data you are not allowed to process.
3. Data processing agreement
For personal data of your customers, you are the controller and we act as your processor. We will:
- process personal data only to provide the sync you configured, and only on your instructions (your settings);
- process the minimum data needed, not keep copies of customer contents after a sync, and never sell, rent or use the data for advertising;
- keep access limited to authorised staff bound by confidentiality, and log access;
- protect data with encryption in transit and at rest and the other measures in our security policy;
- use only the sub-processors listed in our privacy policy and tell you before adding new ones;
- help you answer customer data requests (Shopify
customers/data_request,customers/redact) and delete all data for your store within 48 hours of uninstall (shop/redact); - notify you without undue delay, and within 72 hours, after becoming aware of a personal data breach affecting your data.
4. Plans and billing
Paid plans are billed by Shopify every 30 days in USD according to the plan shown in the app. You can change or cancel your plan at any time in the app; charges are handled under Shopify's billing terms.
5. Availability and support
We aim for the app to be available at all times but do not guarantee uninterrupted service; Shopify and Zoho availability is outside our control. Support is provided by email at digitalexecutivepartner@gmail.com and in the app.
6. Liability
The app is provided "as is". To the extent permitted by law, our total liability is limited to the fees you paid for the app in the 12 months before the claim. We are not liable for indirect or consequential losses or for data changed in Zoho CRM by you or your users.
7. Termination
You can stop using the app at any time by uninstalling it. We may suspend the app for misuse. On uninstall, syncing stops and stored data is deleted as described above.
8. Changes
We may update these terms; material changes will be announced in the app or by email at least 14 days in advance.